Transform customer engagement with 8x8 Contact Centre Solutions
With our 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Our 8×8 Contact Centre solution makes it easy for your agents to deliver more rewarding experiences with every customer contact with everything you need in one place.
Everything in One Place
The average contact centre has to manage multiple vendors. Using our 8×8 solution we offer a much simpler, more efficient alternative to patchwork solutions.
With the 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Put your Phone System in the Cloud
Packed full of features
- Proactive Chat
- Web Callback
- Speech Analytics
- Historical Reporting
- Post-Call Survey
- Real-Time Monitoring
- Call Recording for Call Centres
- Customer Experience
- Personal Agent Connect
- Queued Callback
- Skills-based Routing
- Audio Production Store
- Expert Connect
- Quality Management
- Workforce Management
Speech Analytics enables you to quickly identify calls that need attention, rather than trawling through random calls to find possible issues. It means you can quickly identify what’s working and what isn’t and provide constructive, timely feedback to your team with annotated transcripts of calls.
See an immediate return on your investment with out of the box operation. Enjoy Rapid time-to-value, avoiding high costs of installation and setup, regardless of company size.
Take advantage of intuitive and easy customisation which enables every company to tailor the solution to their specific needs using prebuilt categories and topics minimise the need for professional services.
Provide your agents with actionable feedback, by giving them specific examples of how they can improve. Boost agent knowledge and efficiency, and reduce frustration, by giving them timely, relevant feedback and providing “best of” calls to train other agents.
IMPROVE CUSTOMER SATISFACTION
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Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
Frequently Asked Questions -
The 8×8 platform includes traditional call centre features such as IVR, ACD, speech analysis software, and workforce management systems. It also has capability to provide email response management, omnichannel routing, and comprehensive channel reports.
Yes, you can make international calls with 8×8 contact centres. Metered international calling is available to all 8×8 Work customers, though Unlimited and Global extension plans.