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Service Desk

Transfer simple work from expensive engineering teams and enable them to focus on activities that add more value to your company

UK based professional services and support

Based at our head office and primary operations centre in Reigate, our team of trained technicians are ready to provide complete IT support services.

Aligned to ITIL service management practices, certified to ISO9001 Quality Management standards and ServiceMark accredited, you can be assured of a prompt professional response from our team.

Our IT Service Desk is designed to provide a single place to go for all of your IT needs.

Helping Organisations Achieve More

Our IT Service Desk is on hand to manage incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. We monitor your infrastructure and provide preventative maintenance and service changes to reduce the impacts of outages and service degradation.

Helping Organisations Achieve More

Our IT Service Desk is on hand to manage incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. We monitor your infrastructure and provide preventative maintenance and service changes to reduce the impacts of outages and service degradation.

Outsourced IT

Outsourcing your IT to Opus means you receive the most comprehensive and all-encompassing service wrap, featuring complete remote and onsite support, along with our managed proactive monitoring and patching services. We manage everything within your technology infrastructure, including dealing with third party providers, so you maintain a single point on contact in our service desk.

In addition, your business is assigned a dedicated account manager, who sits within your offices on a regular basis, providing deep analysis and insight into the service performance, along with detailed strategy and forecasting for technology evolution.
Your company benefits from stringent service level agreements and priority access to our senior helpdesk team leaders and technical staff.

Remote Support

Full support for end users or hybrid support in tandem with internal IT teams, our remote service packs provide first, second and third line expertise backed by industry leading service levels.

Onsite Support

Regular proactive site visits and on-demand onsite response from senior engineers, solutions consultants and account managers.

True Cover

We offer a choice of business hours or 24×7 cover for complete peace of mind.

Follow the links below for more information or call us on 0800 316 7566 for help and advice.