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Call Divert

What is a Call Divert?

Call divert, also known as call forwarding, is a telecommunications feature that allows users to redirect incoming calls from one phone number to another. This feature is useful in various situations, providing flexibility and convenience for users who may not always be available to answer calls on a particular device. Call divert typically involves setting up specific conditions under which incoming calls should be redirected to an alternative number. 

The benefits of call diverts


1. Activation and Deactivation

  • Users can activate and deactivate call divert based on their preferences and availability. Activation can often be done through the phone’s settings or by dialling a specific code, and deactivation reverses the process.

2. Types of Call Divert

  • Unconditional Call Divert: All incoming calls are automatically redirected to the specified number without the phone ringing.
  • Conditional Call Divert: Calls are redirected based on specific conditions, such as when the user’s phone is busy, unanswered, or unreachable.

3. Conditions for Conditional Call Divert

  • Call Forward on Busy: Calls are redirected when the user is on another call.
  • Call Forward on No Answer: Calls are redirected when the user doesn’t answer within a specified number of rings.
  • Call Forward on Unreachable: Calls are redirected when the user’s phone is turned off or out of network coverage.

4. Target Number

  • Users specify the phone number to which incoming calls should be diverted. This can be another mobile number, a landline, or any valid telephone number.

5. Call Divert Use Cases

  • Business Continuity: Professionals can divert calls to ensure they are reachable even when away from the office.
  • Remote Work: Individuals working remotely can redirect calls from their office phone to their mobile device.
  • Privacy: Users can divert calls when they want to maintain privacy or control when and where they receive calls.

6. Service Provider Settings

  • Activation codes and specific settings for call divert may vary between telecommunications service providers. Users should check with their provider for the correct procedures.

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