Finance Sector
Communications

Ensure collaboration and communication between teams and between your organisation and its clients

Market Sectors

Industry

The financial services industry is challenged by ever changing compliance requirements, the need to reduce operating expenses and stay ahead of the competition. We have the knowledge and expertise to overcome these challenges and understand the diverse requirements of retail banking, capital markets and insurance to deliver the right communications solution for your business.

Solution

Opus provides one flexible communication network with the ability to support your staff wherever and however they chose to work.

We bring together telephony, front office trading, customer interaction and mobile working to deliver a seamless and reliable unified communication solutions.

Benefits


  • Provide a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone. This means staff will never be out of touch with clients and can be contacted on one number regardless of location.


  • Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed to traders and associates wherever they are located.

  • Provide a single interface for call control and application administration across a large-scale network using web-based management, ensuring the technology is mapped to your business requirements.

  • Provide hot-desking, which allows staff to nominate any desktop to be their own, at a disaster recovery facility, an alternative office or even at home, with the option to extend this capability to any directory number whilst still complying with FLA regulations.


  • Deliver a secure call connection allowing financial organisations to maximise security by encrypting voice and enabling call recording for office, home and mobile telephones.

  • Deliver IP communications platforms that are able to support trading desks and financial private networking to provide a cost effective and fully integrated solution.

How we can help

Opus understands the main challenges faced by the financial market and as such provides communication solutions that focus on moving to a converged solution, as mixed vendors/legacy systems restrict the level of innovation necessary to stay ahead of the competition, this not only simplifies the infrastructure but also reduces IT support overheads.

We create a more flexible and agile working environment enabling staff to choose fixed wireless and mobile devices to support work patterns and improve communication. Deliver flexible and service oriented systems that meet ongoing compliance needs such as disaster recovery, social responsibility and call recording.

We help to improve interaction with clients providing a wide range of call handling options with management tools to help financial organisations to analyse and manage call traffic more effectively. Support a wide range of desktop devices including trading devices to provide a fully integrated communications solution across your business, so you can effectively integrate your traders with seamless communication between front and back office.

Most importantly Opus manages change without disrupting critical business processes, so you can avoid budget and resource issues, balance future growth with short-term efficiencies and integrate acquisitions with minimal aggravation.

Get in touch!

Contact Opus to book a telephone system demo and see the features and applications that will change the efficiency of your business forever.

Call us on 0800 316 7566 or email info@opustech.co.uk and we’ll get back to you.