Easy-to-use, enterprise-grade true Cloud Omnichannel Contact Centre Solutions for today’s fast-growing customer focused businesses
Deliver the experience your customers deserve
The modern contact centre now plays a critical part in a company’s ability to stay ahead of competition and keep up with customer demands. These demands have changed rapidly with customers now using an increasingly wide range of channels yet expecting ever more rapid response times.
Wholly focussed on business outcomes, Opus partners at the highest level with Cloud Contact Centre Solutions provider Cirrus, to apply our combined knowledge and innovative cloud-based technologies to the challenge at hand, recognising that each client’s vision of success is entirely unique.
Delivering the ability to seamlessly blend Voice, Email, Messaging, Social Media and Video in a single consolidated queue. Additional benefits include, a single view of the customer for the contact centre and provides the customer with choice to how they interact with your business.
Insight & Management
By tracking each contact from the network to the agent, our Cloud Contact Centre Solution provides a complete insight into your contact centre. It answers these questions and much more: What type of contacts & interactions are you receiving? How are you managing these? What is the experience like for your customers?
Control & Flexibility
We believe that you should decide how your contact centre operates and it should not be restricted by the software you use. Opus provides you with complete control to define how every communication is managed and routed and the flexibility to continually evolve this to changing demands.
Reliability & Security
We take the security and reliability of our solutions exceptionally seriously. Cirrus host a cluster of state-of-the-art data centres, with no single point of failure. The fact that their last outage was in 2014, that speaks volumes.
Ability to Innovate
With the most comprehensive range of capabilities available on the market, Opus enables service innovation for your customers. Capabilities such as self-service, social media and innovative queue contact-back applications, enables you to differentiate your service and get ahead of your competitors.
Extend the Customer Experience
Our Cloud Contact Centre Solutions overlay onto your existing telephone system such that calls can be overflowed from your contact centre to other areas of your business if needed but still providing a consistent customer experience regardless of where the customer interacts.
A Solution for Any Contact Centre
Opus can implement a Cloud Contact Centre Solution for organisations of any size
How can we support you?
Omnichannel capability which allows contact centre managers to provision a single team for all digital channels: email, chat, video chat, SMS, MMS, voice and social media. Artificial Intelligence (AI) can be blended with Omni to drive further efficiencies. Cirrus AI soaks up knowledge from conversations and uses this “learning” to deliver accurate and contextually relevant information.
Take PCI Compliance out of scope with Smart Payment solution Link Pay+ which removes the problem of PCI security and provides a simple, secure one-click payment method for contact centre transactions.
Experience Full Flexibility from our connected technology stack with no extra software to install and no servers to provision. Access instant provisioning and almost limitless scalability… you just pay for the licences you use.
True Cloud: Our Cirrus solutions guarantee 99.999% uptime with a 60 second Recovery Time Objective SLA. Calls are load-balanced across 3 data centres (no single point of failure) and data is synchronised every 100ms.
Secure: Our Cloud Contact Centre Solutions are ISO27001 certified, has an ongoing GDPR compliance programme and holds Cyber Essentials and Cyber Essentials Plus.
Open APIs mean that our Cloud Contact Centre Solution can work with many 3rd party systems, allowing the client to fully realise a return on legacy systems.
Cirrus Contact Centre
Our Cirrus Contact Centre provides you with complete contact centre control – work the way you want to work, there are no restrictions or limitations, you simply define each customer experience, how the call is queued, the intelligence associated with routing and the self-service options available.
Unified Desktop: Agents will have everything they need in one unified desktop. Omni-Channel functionality will be delivered in a simple view that your agents will love.
Instant, One-Click Provisioning: Cirrus’ hyper-scale cloud is delivered via an always-on service, with elastic scalability for instant flex-up and down when needed. You can self-serve and it is live immediately – service changes, IVR announcements, adding licences, agent groups, skillset changes.
Real Time Performance Monitoring and Visibility: You will see every detail about your contact centre as it happens, meaning you can make a change as soon as you have a problem.
Advanced Queuing and Intelligent Routing: Hit your service levels and maximise your contact centre productivity by configuring every queue, rule and group. Save customers time during busy periods; making routing decisions based on CLI or contextual CRM data, or providing Self Service functionality as an alternative. Omni-channel functionality, including SMS, Chat and Email, provides near and non-real-time communications, allowing Agents to handle multiple conversations simultaneously.
Why partner with Opus?
As a top tier partner of Cirrus, we can guide you through all of the options available from this industry leading cloud contact centre solution and how that can integrate with your existing back office infrastructure.
Our long-standing experience within the contact centre industry means that we can compare and contrast the merits of a single platform, hybrid and fully cloud based contact centre to ensure you choose the most effective solution for your specific requirements.
We Listen, Understand, Deliver and Support you at every step of your contact centre journey, to ensure a successful deployment of your chosen solution. We provide you with proactive account management and world class customer service, from our Institute of Customer Service accredited support team.
Contact Centre Solutions
Give your customers choice
Increase first time resolution
Power your new business teams
Credit Card Payment Solutions
Credit Card Payments
Protect staff and customers