Easily record your Microsoft Teams calls for compliance
Call recording for Microsoft Teams is essential for many industries. Companies from a wide range of industries have to comply with strict compliance requirements when it comes to recording, archiving and processing of customer data.
Recording Insights from Opus provides a legally compliant recording and analytics solution for its customers’ entire communications in Microsoft Teams, including chat, phone calls, and video conferences. The app has been fully integrated into Teams, and its analysis functions help evaluate recorded data and ensure full compliance with legal regulations through the security of Microsoft Azure Cognitive Services.
Recording Insights is a native Teams application which allows financial institutions, Contact Centres and other organisations who have compliance requirements to document sessions and archive recordings in compliance with respective legal regulations such as MiFID II, HIPAA, GDPR.
Create a Seamless and Compliant User Experience
All recorded data is encrypted tenant-specifically and saved in Azure in freely selectable geographical regions. By offering the possibility to configure access rights on tenant level, the solution ensures that only respectively authorised users may access the data. The settings can be customized according to individual requirements. This enables companies to meet crucial regulations regarding compliance recording and data protection.
Omni channel call recording and analytics for Microsoft Teams
Opus has partnered with the worldwide leading software provider of omni-channel recording, quality management and analytics to be able to provide all enterprises that use Microsoft Teams with specialist recording needs, especially where compliance of some kind is required.
As an accredited Microsoft Solutions Partner, Opus are perfectly placed to help you achieve more from your Microsoft Teams technology investment.
Capture all media with full admin control and turn into insights in a secure manner
- Capturing entire communication meetings
- voice/PSTN calls
- video sessions
- chat communications
- Recording of internal and external communication
Integration into existing customer infrastructure
- Automatic or manual control
- Automatic announcement before recording (beep tone)
- Configurable recording, access and playback rights
- Approval process
- Adjustable archiving rules
- Conversion safe
- Analytics via Cognitive Services
- Generate informative reports
- Data logs
- And more
- Import and export recordings
- Full compliance with respective legal regulations such as MiFID II, HIPAA, GDPR
- Tenant-specific data encryption
- High security, redundant architecture
- Individual archiving rules
- Selectable Azure regions
- Selectable customer subscriptions for storage
- Group administration via Azure Directory
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