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CX TRANSFORMATION
8×8 CONTACT
CENTRE
SOLUTIONS
Increase agent productivity whilst enhancing the customer experience.
Transform customer engagement with 8x8 Contact Centre Solutions
With our 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Our 8×8 Contact Centre solution makes it easy for your agents to deliver more rewarding experiences with every customer contact with everything you need in one place.
Everything in One Place
The average contact centre has to manage multiple vendors. Using our 8×8 solution we offer a much simpler, more efficient alternative to patchwork solutions.
With the 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Workforce Optimisation
Enhance agent performance, staffing efficiency and customer service while controlling costs, from the cloud. With 8×8 Workforce Optimisation, you can easily ensure that your contact centre agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.
Put your Phone System in the Cloud
Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology. The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business ready for anything.
Packed full of features
MULTI-CHANNEL
- Co-browsing
- Multi-Channel
- Proactive Chat
- Web Callback
REPORTING
& ANALYTICS
- Speech Analytics
- Historical Reporting
- Post-Call Survey
- Real-Time Monitoring
- Call Recording for Call Centres
- Customer Experience
CONTACT CENTRE
- IVR
- Personal Agent Connect
- Queued Callback
- Skills-based Routing
- Audio Production Store
WORKFORCE
OPTIMISATION
- Expert Connect
- Quality Management
- Workforce Management
Speech Analytics
Our 8×8 Speech Analytics solution empower yours contact centre managers with actionable insights about their team’s performance to ensure optimal customer experiences.
SAVE TIME
Speech Analytics enables you to quickly identify calls that need attention, rather than trawling through random calls to find possible issues. It means you can quickly identify what’s working and what isn’t and provide constructive, timely feedback to your team with annotated transcripts of calls.
GET SET UP QUICKLY
See an immediate return on your investment with out of the box operation. Enjoy Rapid time-to-value, avoiding high costs of installation and setup, regardless of company size.
Take advantage of intuitive and easy customisation which enables every company to tailor the solution to their specific needs using prebuilt categories and topics minimise the need for professional services.
BOOST MORALE & PERFORMANCE
Provide your agents with actionable feedback, by giving them specific examples of how they can improve. Boost agent knowledge and efficiency, and reduce frustration, by giving them timely, relevant feedback and providing “best of” calls to train other agents.
IMPROVE CUSTOMER SATISFACTION
Respond quickly to your customers and close the loop on any unresolved concerns. Boost quality management by quickly homing in on exactly what you need to find. Quickly identify areas where agents need instruction, and work with them immediately to improve on CSAT scores.
Read our live client feedback
Our fully integrated service offering
Frequently Asked Questions -
8×8’s complete, secure cloud contact centre solution, makes it easy to collaborate with agents and improve customer experience from one centralised communication platform.
The 8×8 platform includes traditional call centre features such as IVR, ACD, speech analysis software, and workforce management systems. It also has capability to provide email response management, omnichannel routing, and comprehensive channel reports.
Yes, you can make international calls with 8×8 contact centres. Metered international calling is available to all 8×8 Work customers, though Unlimited and Global extension plans.
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL