Increase agent productivity whilst enhancing the customer experience
Transform your customer engagement
With our 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Enhance every customer experience
Our 8×8 Virtual Contact Centre solution makes it easy for your agents to deliver more rewarding experiences with every customer contact with everything you need in one place.
Enhance every customer experience
Our 8×8 Virtual Contact Centre solution makes it easy for your agents to deliver more rewarding experiences with every customer contact with everything you need in one place.
Everything in One Place
The average contact centre has to manage multiple vendors. Using our 8×8 solution we offer a much simpler, more efficient alternative to patchwork solutions.
With the 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimisation, advanced business phone and collaboration services and unified communications.
Workforce Optimisation
Enhance agent performance, staffing efficiency and customer service while controlling costs, from the cloud.
With 8×8 Workforce Optimisation, you can easily ensure that your contact centre agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.
Put your phone system in the cloud
Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology. The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business ready for anything.
Truly unified communications
With 8×8 and Opus, you really can have it all. We offer you world-class business phone services, collaboration and virtual meetings, plus enterprise ready contact centre solutions, in one secure, reliable Unified Communications Suite
Packed full of features
Multi-Channel
- Co-browsing
- Multi-Channel
- Proactive Chat
- Web Callback
Reporting and Analytics
- Speech Analytics
- Historical Reporting
- Post-Call Survey
- Real-Time Monitoring
- Call Recording for Call Centres
- Customer Experience
Contact Centre
- IVR
- Personal Agent Connect
- Queued Callback
- Skills-based Routing
- Audio Production Store
Workforce Optimisation
- Expert Connect
- Quality Management
- Workforce Management