8×8 Contact Centre Solutions

Everything in One Place

The average contact centre has to manage multiple vendors. Using our 8×8 solution we offer a much simpler, more efficient alternative to patchwork solutions.

With the 8×8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimisation, advanced business phone and collaboration services and unified communications.

Workforce Optimisation

Enhance agent performance, staffing efficiency and customer service while controlling costs, from the cloud.

With 8×8 Workforce Optimisation, you can easily ensure that your contact centre agents consistently deliver the high level of customer service that set you apart from your competitors, while boosting staff productivity and morale.

Put your phone system in the cloud

Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology. The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business ready for anything.

Truly unified communications

With 8×8 and Opus, you really can have it all. We offer you world-class business phone services, collaboration and virtual meetings, plus enterprise ready contact centre solutions, in one secure, reliable Unified Communications Suite

Packed full of features

Multi-Channel

• Co-browsing
• Multi-Channel
• Proactive Chat
• Web Callback

Reporting and Analytics

• Speech Analytics
• Historical Reporting
• Post-Call Survey
• Real-Time Monitoring
• Call Recording for Call Centres
• Customer Experience

Contact Centre

• IVR
• Personal Agent Connect
• Queued Callback
• Skills-based Routing
• Audio Production Store

Workforce Optimisation

• Expert Connect
• Quality Management
• Workforce Management

Follow the links below for more information or call us on 0800 316 7566 for help and advice.