- Written by Pete Whitehouse - Account Director Public Sector
- Connect with Pete on LinkedIn
Opus is proud to announce further expansion into the public sector through its inclusion as a supplier on the prestigious Crown Commercial Service’s Network Services 3 agreement (RM6166).
This significant achievement comes after Opus was recognised as a certified supplier on the previous CCS Network Services 2 (RM3808) framework. Being named as a supplier on RM6116 underscores Opus’ exceptional service standards within the public sector and simplifies the procurement process for public sector bodies, including central and local governments, as well as the NHS. This recognition opens up new opportunities for Opus to deliver a wider range of communication services to these organisations.
Opus is now able to offer its expertise and solutions in these areas outlined within the RM6116 agreement:
Lot 1a: Intersite Connectivity
Intersite connectivity is a vital aspect of communication infrastructure for public sector organisations. Opus excels in providing robust and secure connections between different sites, ensuring seamless communication and data transfer across locations. This capability allows public sector entities to streamline their operations and enhance collaboration between dispersed teams.
Lot 3b: Communication Platform as a Service (CPaaS)
CPaaS solutions offer flexibility, scalability, and enhanced functionality for voice, messaging, and other communication channels. Opus’ inclusion in this lot enables public sector organisations to leverage cutting-edge communication platforms delivered as a service. By adopting Opus’ CPaaS offerings, the public sector can improve its communication capabilities and deliver better services to citizens.
Lot 4a: Analogue Telephony
Opus brings its expertise in analogue telephony to the public sector, providing reliable and traditional voice communication services. This offering ensures that organisations have access to dependable and secure voice connections, supporting their day-to-day operations and enabling effective communication.
Lot 4b: Digital Communication (Unified Communications)
As a certified supplier, Opus empowers public sector entities to embrace digital transformation through unified communications solutions. These solutions integrate various communication channels, such as voice, video, instant messaging, and presence, into a cohesive platform. By implementing Opus’ unified communications offerings, organisations can enhance productivity, collaboration, and efficiency.
Lot 4c: Contact Centre
Contact Centre solutions enable efficient call routing, multichannel customer interactions, and comprehensive reporting and analytics. By utilising Opus’s contact centre offerings, organisations can improve their customer service capabilities and deliver an exceptional customer experience.
Lot 4d: Inbound Telephony
Opus’ expertise in inbound telephony solutions enables public sector organisations to handle incoming calls efficiently and effectively. This includes features such as call queuing, interactive voice response (IVR) systems, call routing, and advanced call management functionalities. By leveraging inbound telephony services, public sector organisations can optimise their call-handling processes and provide a seamless experience to callers.
Opus remains dedicated to enhancing its services and staying at the forefront of industry innovation. The inclusion as a supplier in the Network Services 3 agreement offers a valuable opportunity for Opus to better serve the public sector and contribute to their success. By providing a comprehensive suite of communication services, Opus aims to support public sector organisations in their digital transformation journeys, improve their operational efficiency, and ultimately enhance the services they deliver to the citizens they serve.
With its track record of excellence and commitment to innovation, Opus is poised to make a significant impact in the public sector through its participation in the Network Services 3 agreement (RM6116). We look forward to collaborating with public sector organisations and helping them navigate the evolving landscape.
