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CX TRANSFORMATION
CONTACT CENTRE AI CHATBOTS FOR CUSTOMER SERVICE
AI chatbots for customer service act as virtual assistants that handle a variety of enquiries into the contact centre as well as tasks through text-based communication channels.
ASK AI – WHY OPUS?
Our AI chatbots for customer service provide rapid and accurate responses to improve operational efficiency and enhance the overall customer experience
Imagine resolving 50% of your inbound contact centre enquiries effortlessly. Our range of customer service chatbot solutions are powered by state-of-the-art AI language models, that enable your team to do just that. Our contact centre AI chatbots operate conversationally, mimicking natural language understanding to decipher intricate queries, prompt for clarifications and engage in fully-fledged conversations with customers.
Empower your contact centre with AI-powered chatbot solutions
Our range of AI chatbots for customer service are specifically designed for contact centres and draw answers from your support centre and knowledge base to ensure a comprehensive and accurate response to customer queries. The chatbot swiftly routes questions, sorts through complex issues and seamlessly transfers them to human support teams, ensuring an optimal customer experience.
Equipped with AI-powered inbox capabilities, our chatbots enable human agents to respond quickly when they encounter complex problems and recap conversations for seamless handoffs between agents. AI chatbots for customer service also work across multiple channels, enabling uninterrupted conversations regardless of the platform – be it WhatsApp, SMS or social media.
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CLIENT CASE STUDY
We reduced cost per contact by 18% and improved agent satisfaction and CX for Which? the UK’s leading consumer champion.
Unlock the power of AI conversations, improve customer service and drastically reduce agent workload
By automating conversations through AI chatbots, you not only decrease support volumes to the contact centre but also elevate customer satisfaction levels rapidly. Our contact centre AI chatbots offer a seamless solution to engage customers, offering them accurate resolutions within minutes.
Our suite of ai chatbots for customer service leverage cutting-edge AI technology to provide reliable answers, effectively reducing your team’s ticket volume. Experience a significant decrease in support enquiries without compromising on quality.
Trustworthy AI powered assistance and the added human touch when needed
Rest assured, our chatbots are built with robust safeguards. They base their responses solely on your support content, ensuring accuracy and reliability. Additionally, you retain full visibility of conversations, enabling your team to monitor responses closely.
Our AI chatbots for customer service provide the flexibility to incorporate custom answers for crucial queries. When human intervention is necessary, our chatbots seamlessly transfer conversations to your support team, guaranteeing a personalised customer experience when needed.
Read our AI Driven Contact Centre Guide
This handy guide has been put together to showcase how combining the latest AI and innovative technology enables you to deliver next-level CX as well as cost reductions in your contact centre.
Harness the power of contact centre AI chatbots to deliver 24/7 customer service excellence
Our chatbot solutions are designed to efficiently manage large volumes of interactions, handling multiple enquiries simultaneously without the need for additional human resources.
By automating routine tasks and promptly answering common questions, chatbots not only drive cost savings but also enhance overall efficiency, enabling human agents to concentrate on more complex issues that require personalised attention.
Equipped with natural language processing capabilities, chatbots engage in fluid conversations, understand complex queries, and deliver personalised assistance tailored to each customer’s unique needs.
Enhancing the customer experience with consistent and human like chatbot support
Consistency is key in customer service and chatbots deliver just that by responding based on predefined rules and knowledge bases, ensuring every interaction is consistent and reliable.
By swiftly triaging issues and seamlessly connecting customers to human agents, chatbots significantly reduce wait times leading to increased customer satisfaction. With their multichannel support, chatbots enable customers to engage through their preferred communication channels, further enhancing convenience and accessibility.
AI chatbots continually learn and develop to meet your customer's demands
Our range of chatbot solutions facilitate data collection and analysis, enabling informed decisions and service improvements over time. Through interactive conversations, chatbots actively engage customers, offering tailored recommendations and assistance to meet individual needs.
Chatbots also continuously learn and adapt based on interactions, improving their performance and accuracy over time.
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Find out more about how Opus can add value to your business
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