Supporting our customers, delivering the solutions they want – Mitel Microsoft Teams Integration
Many businesses now understand the benefits of using Microsoft Teams, particularly when working from home during the Covid-19 lockdown. The Microsoft 365 modern desktop suite enables you to chat, hold video meetings, share files and work with other business apps, making it a central software hub for workplace communication and collaboration.
Feedback from many of our valued Mitel customers in both the private and public sector, was that they wanted a single solution that would integrate all the features and functionality from their existing Mitel UC, together with the collaboration features and functionality of Microsoft Teams into one single solution. So that was what we set out to develop.
Our highly skilled technical, engineering and project teams have been working to come up with a solution which we can deliver to our customers to provide them with the solution they’re looking for and we have successfully completed trials with a number of customers, where the feedback has been very positive.
Therefore, we are excited to announce the launch of a first to market with a fully managed Mitel Microsoft Teams Integration solution exclusively from Opus.
Keep lines of communication and collaboration open anywhere, anytime, on any device
Video meetings have become a vital way for us all to collaborate especially in the recent uncertain times and many businesses are now actually seeing the longer-term business benefits this could bring.
Adding voice calls to a collaboration suite like Microsoft Teams is the ‘icing on the cake’ and having an enterprise grade telephony system that works hand in hand with Teams means that inbound and outbound calls can be seamlessly made from any device at any time (desk phone/mobile/desktop/tablet) but still be shown to come from the same office number and are itemised and part of your telephone system calling plan.
With a Mitel and Teams integration solution you can empower your team to make and receive calls over a single infrastructure, with the ability to hand off live calls between devices and have Mitel desk phones and Teams end points ring simultaneously, so that you decide where and on what device you answer calls – and all without having to worry about internet connection.
Benefits of an Opus Mitel and Microsoft Teams Integration solution
- Enterprise telephony and call handling
- Enterprise collaboration and team working
- Call hand-off to desk phone, PC and mobile
- Omni-channel contact centre solutions
- Advanced call reporting and analytics
- Fully managed services and SLA’s
Partner with Opus for your Mitel and Microsoft Teams Integration
At Opus we are uniquely positioned to integrate, deliver and support best of breed technologies. With over 28 years of experience, we are well placed to bring a wealth of systems integration and project delivery experience to the market, all backed by caring personalised service and dedicated support.
As a Gold Microsoft Partner and Platinum Mitel Partner, you are in safe hands when it comes to your telephony and Teams integration solution. We will advise you on the best solution for your business and tailor your communications and collaboration support needs to ensure you receive the end to end solution that you need with one single point of contact for customer service, account management, technical support and billing.
