Call us: 0800 3167566
WHAT MAKES US UNIQUE?
WHY CHOOSE TO PARTNER WITH OPUS TECHNOLOGY?
What makes us different and why do our clients develop long term relationships with us?
ASK AI – WHY OPUS?
Opus deliver outstanding customer experience every single day
We are privately owned and pride ourselves on delivering a consistently outstanding customer experience and hold the Service Mark accreditation from the Institute of Customer Service. We are the only Managed Service Provider in the UK to have been awarded this.
As a business we are a customer-driven and service-led technology provider, and our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Efficient service is key to delivering exceptional value
Our contact centre support services ensure quick issue resolution, reduced operational costs and proactive problem-solving give you added peace of mind that your contact centre is fully supported to perform optimally around the clock.
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5 %
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2 %
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
What sets us apart?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Opus ranked 'World Class' in the 2024 Best Companies to Work for Awards
Opus achieved the 3 star rating this year which is the highest category in the Best Companies awards! If you are keen to join a business with a fantastic culture and a clear vision, please view our latest vacancies.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Some of our current clients
Enhancing customer service and efficiency with an 18% reduction in Cost per Contact for the UK’s consumer champion.
Delivering £60,000 in annual savings and eliminating unexpected roaming bill shock for a global gaming leader.
Building a future-proof contact centre in just 12 weeks, handling 3.75 million calls monthly for a leading motor insurer.
Transforming operations and increasing annual revenue by £6.3m for one of the UK’s leading funeral providers.
Consolidating platforms and optimising mobile tariffs to significantly reduce operating costs by over 50%.
Automating mobile compliance to save £63,936 and improve productivity for a leading wealth management partnership.
Enhancing CX with AI-powered tools that boosted CSAT by 30% and reduced call wrap-up time by 10 minutes.
Modernising IT infrastructure to cut monthly costs by £3,000 and boost productivity by 15% for a leading wealth management firm.
Read our live client feedback
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL