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JOIN OUR EXCLUSIVE COMMUNITY
LONDON CX LEADERS EXCLUSIVE LUNCH
11TH JUNE
An invitation-only networking lunch bringing together senior CX leaders for open, peer-led discussion in one of London’s most exceptional private dining rooms.
KERRIDGE'S BAR AND GRILL AT THE CORINTHIA |11TH JUNE 2026
Topic: Balancing Efficiency, Automation and Human Experience in Modern CX: Winning Board Support for Transformation
Open, peer-to-peer discussion with senior CX, Digital and Technology leaders
Cross-industry insight into automation, cost efficiency and customer impact
Honest conversations around board scrutiny and investment pressure
Practical approaches to proving CX value beyond sentiment metrics
Exceptional food in one of London’s finest locations
What will I gain?
A clearer view of how leading organisations are balancing automation and human experience without damaging brand or loyalty
Practical approaches to building a compelling business case for CX transformation that resonates with the board
Strategies to link CX initiatives directly to revenue growth, retention and cost-to-serve reduction
Insight into where automation enhances experience, and where it risks eroding trust
Lessons from organisations that have successfully secured executive backing for CX investment
Ways to measure and communicate CX impact in commercial, board-level language
Approaches to aligning CX, IT, Operations and Finance around a shared transformation agenda
Peer insight and practical ideas you can apply immediately within your own organisation
Request an invitation
Our exclusive community of senior leaders come from different industries and sectors. Some of our recent attendees came from these companies.
