Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
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Enquiries: 0800 3167566

Support: 020 8545 8545

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JOIN OUR EXCLUSIVE COMMUNITY

LONDON CX LEADERS EXCLUSIVE LUNCH

11TH JUNE

An invitation-only networking lunch bringing together senior CX leaders for open, peer-led discussion in one of London’s most exceptional private dining rooms.

Our exclusive community of senior leaders come from different industries and sectors. Some of our recent attendees came from these companies.

THE IVY
WPP
L AND G LOGO
TIPTREE LOGO
SCHRODERS LOGO
WHICH LOGO copy
IPSOS MORI
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ATLRO LOGO copy
LION TRUST
WINE SOCIETY
PETVET LOGO
WESTMINTER WEALTH
MONKTON
HOOD GROUP copy

Register your interest to request a seat at this exclusive lunch

Our exclusive community comprises of senior leaders from different industries and sectors. We bring our community together on a monthly basis to help them gain industry insights to help them overcome their challenges and develop meaningful and valuable peer networks in a relaxed, premium setting. Places are limited, please request to join our community by completing the below form and we will be in touch with a confirmed place.

Our community feedback

I am very selective about the events I attend (for a variety of reasons) but I really enjoyed yesterday. Light touch on the sales, lots of great conversation and networking.
Neil DavisonCTO - Macfarlanes LLP
It was really valuable being able to relax and informally network with lots of people within the field.
Alex MilneSenior IT Manager – The Hood Group
An outstanding event, thank you to Opus and all your colleagues for making it happen.
Terry PeasonHead of Commercial Developments – The Pet Vet
It was a fascinating afternoon and I'd like to thank Opus and the organisers
Adam StoneOperations Director – Westminster Wealth Management
The networking opportunity was great. Thank you for an insightful afternoon.
Susan GibertDirector of Customer Experience - Sciensus

Claridges - The Foyer Private Dining Room | 11TH JUNE 2026
12:00 - 16:00

Topic: Balancing Efficiency, Automation and Human Experience in Modern CX: Winning Board Support for Transformation

  • Open, peer-to-peer discussion with senior CX, Digital and Technology leaders

  • Cross-industry insight into automation, cost efficiency and customer impact

  • Honest conversations around board scrutiny and investment pressure

  • Practical approaches to proving CX value beyond sentiment metrics

  • Exceptional food in one of London’s finest locations

What will I gain?

  • A clearer view of how leading organisations are balancing automation and human experience without damaging brand or loyalty

    Practical approaches to building a compelling business case for CX transformation that resonates with the board

    Strategies to link CX initiatives directly to revenue growth, retention and cost-to-serve reduction

    Insight into where automation enhances experience, and where it risks eroding trust

    Lessons from organisations that have successfully secured executive backing for CX investment

    Ways to measure and communicate CX impact in commercial, board-level language

    Approaches to aligning CX, IT, Operations and Finance around a shared transformation agenda

    Peer insight and practical ideas you can apply immediately within your own organisation

Request an invitation

Reserve your seat at the table

REGISTER INTEREST