Opus Technology are one of the UK's contact centre specialists
Opus are contact centre specialists who have been in business for over 30 years as an independent and privately owned technology company. At Opus our ethos has always been to listen, understand, deliver and support. Working with some of the very best industry leading partners like Mitel, Cirrus, 8×8, Gamma and Microsoft we can develop a contact centre solution to your exact requirements.
We understand that no one size fits all for your contact centre requirements and can deliver tailor-made bespoke solutions for on premises, cloud or hybrid communications, collaboration and contact centre solutions – no matter what your requirements or size of contact centre.
Our team work with you to understand the challenges and opportunities in your contact centre and then work in partnership to implement these seamlessly within your organisation.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Delivering a world class customer experience
Accredited by the Institute of Customer Service Service Mark Certification, we pride ourselves on being a customer-driven and service-led technology provider, our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.