What are contact centre ActiveX Controls?
ActiveX Controls are a technology developed by Microsoft that enable software developers to create interactive and reusable components or objects. These components can be embedded within various types of software applications, including web pages and desktop applications. ActiveX Controls provide enhanced functionality and interactivity to these applications, making it possible to integrate features like buttons, text boxes, video players, and more seamlessly into the user interface.
Historically, ActiveX Controls were commonly used in web applications, particularly with Microsoft’s Internet Explorer browser. However, over time, they have faced significant security concerns. ActiveX Controls have the ability to execute arbitrary code on a user’s machine, making them a potential vector for malware and security threats. Consequently, many modern web browsers, including Microsoft Edge, have deprecated or severely limited support for ActiveX Controls in order to enhance security.
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How Opus' contact centre consultants can assist you
Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.
Our specialist contact centre services include but are not limited to:
- Workforce Management
- Workforce Optimisation
- Artificial Intelligence
- Knowledge Management
- Speech Analytics
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