What is a Cirrus contact centre?
Opus are the No.1 Cirrus partner in the UK.
The Cirrus Contact Centre as a Service (CCaaS) solution empowers businesses to connect with their customers through a wide range of 17 popular communication channels, including voice, email, WhatsApp, Instagram, Messenger, YouTube, and more.
With the Cirrus omnichannel contact centre solution, customers have the flexibility to transition their ongoing conversations between various channels while preserving all interactions and transcripts.
Agents can become active when specific queues are open, when a channel reaches a particular capacity, or they can effortlessly direct customers to their preferred communication channel.
For example, if you encounter challenges managing a complex enquiry via webchat, you can smoothly transition the customer to a phone call whilst keeping a record of the conversation as well as the context of the enquiry.
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How Opus' contact centre consultants can assist you
Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.
Our specialist contact centre services include but are not limited to:
- Workforce Management
- Workforce Optimisation
- Artificial Intelligence
- Knowledge Management
- Speech Analytics
Best Enterprise UC Solution 2023
Enterprise Reseller Deal of the Year 2022
Best Enterprise Contact Centre Solution 2023
Best Enterprise Contact Centre Solution 2022
Best SME Contact Centre Solution 2022
Best SME Contact Centre Solution 2023
Keen to discuss your contact centre requirement?