Making the Switch: FAQs for Businesses Moving from ISDN to Cloud Solutions

In this blog, we explore common concerns and questions that businesses may have about moving from ISDN services to cloud solutions, including reliability, cost implications, and the timeline for migration.

We also highlight the benefits of making the switch, such as increased collaboration, higher ROI, and enhanced ability to work from home. Finally, we explain why it’s essential to act now and upgrade your infrastructure ahead of the 2025 switch-off deadline for ISDN services.

How reliable is the cloud?

Our cloud offerings come with a 99.99999% uptime and are SLA compliant, which means you can be confident that your operations and infrastructure are protected. The cloud is also known for its reliability, faster speeds, and clear and consistent voice quality, making it a popular choice for businesses.

Will moving to the cloud cost me more?

Modern cloud telephony solutions are typically billed monthly on a license-by-license basis, which makes them feel more affordable and gives you the flexibility to scale your licenses with your business. This way of working is called OpEx, as opposed to a big upfront cost (CapEx).

How long does a migration from ISDN to the cloud take?

A typical project duration is six weeks from start to finish, which includes everything from the initial discovery call to implementation and handover. There is no downtime involved in the migration process, as we set up the new technology alongside the current service until you’re ready to switch over. To date, we have a 100% success rate.

Why act now?

The deadline for the switch off of ISDN services is 2025, but businesses across the UK are already upgrading their infrastructure to better handle new and emerging business demands, such as the growing movement towards hybrid working. Upgrading now will have an immediate impact on connectivity and productivity, enabling you to leverage innovative services and solutions effortlessly to deliver excellent customer service. Here’s some useful FAQs,

What are the benefits of switching to an internet-based service?

There are many operational benefits to upgrading now and making the decision to migrate to an alternative solution today putting the power back in your hands ahead of The Big Switch Off. Some of the benefits include improved collaboration, higher ROI, enhanced ability to work from home, and integrated systems that improve the customer experience. Upgrading to an internet-based service will also future-proof your connectivity and ensure that you stay ahead of the competition. Read more about the ISDN Switch Off in our blog series highlighted below.