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OUR CULTURE CODE
THE OPUS WAY
A guide for new starters
ASK AI – WHY OPUS?
Michael O’Donnell (also known as Michael Senior) is our company founder and still plays a very active role here at Opus.
Michael founded Opus over 30 years ago. He started his career as an Engineering Officer in the Merchant Navy, he found a unique group of people who were ambitious and wanted to do their best at all times. This was matched with a really strong work ethic and mindset to win. This had a huge impact on Michael and became the genesis of the culture that exists at Opus today.
After making the bold decision to start Opus. Michael and his wife Melissa visited a Telecoms Exhibition in Brighton. It was here that they chose the manufacturer and the products that they were going to sell.
“I liked telecoms because you were solving a problem for people.
Panasonic is a robust product and a robust name at the time so I went for that”
We are the catalyst for connecting our clients to limitless possibilities
Combining unrivalled expertise, a customer-centric approach, and world-class technology to power our clients’ ambitions
Obsessive about exceptional service
Our Dreamball Incentive offers a quarterly chance for Opus team members to submit their ‘dream’ to the value of £3,000. Something you truly care about or that would make a difference to your life.
For example, recent Dreamball winners have taken a once in a lifetime trip to the Maldives, family holidays around the world and completed a programme of home improvements with their Dreamball win.
George Johnstone won a trip to Vegas
Oliver Thomas won a trip to the F1 in Singapore
Emily Musker won a family holiday
Oli King won a wildcat adventure experience
Nick Ruthen won new house renovations
What this looks like:
We work as one team, aligned, collaborative, and customer-focused. Decisions are made together, customer feedback is acted on, and communication is clear and consistent, so customers feel informed and valued at every step.
What it doesn’t look like:
Working in isolation, staying silent, or operating in silos. Lack of alignment or effort slows everyone down and prevents shared success.
What this looks like:
You act before issues escalate, take initiative, and proactively communicate with customers. You seek feedback without being asked, turn insights into action, and close the loop so customers see real improvement.
What it doesn’t look like:
Playing it safe, avoiding challenge, or sticking with familiar approaches even when they’re no longer effective. Ignoring opportunities to improve the customer experience or failing to turn insight into meaningful change.
What this looks like:
You take responsibility, even when it’s challenging or inconvenient. You persist, go the extra mile, and keep customers informed until the issue is resolved.
What it doesn’t look like:
Ignoring problems, deprioritising unhappy customers, or assuming someone else will handle it. Avoiding change and repeating the same mistakes.
What this looks like:
You deliver high-quality work every time by following, refining, or creating processes. You balance excellence with efficiency and take pride in what you put your name to.
What it doesn’t look like:
Complacency, resisting improvement, or dismissing better ways of working because “it’s not my job.”
What this looks like:
You take ownership of your development, seek feedback, learn continuously, and set clear goals to improve both professionally and personally. You share knowledge and learn from others.
What it doesn’t look like:
Relying solely on the company for development, avoiding learning opportunities, withholding knowledge, or failing to follow through on commitments.
These books not only serve as the cornerstone of our success and organisational culture but also stand as the very foundation upon which we’ve built our company. They embody the principles and values that have been integral to our growth and continue to shape the essence of who we are. Fancy reading a copy? Just ask our HR team.
We are an award winning company for our culture. We take great pride in listening to feedback from our people. Certified by Best Companies as ‘World Class’ to work for
He has a great ability to clearly communicate the “why” and inspire staff with his strong morals. What he says, leaves us feeling that we are all a part of a strongly bonded Opus family
Opus has some of the greatest leaders and role models that I respect. I’ve had a lot of direct support and individual emphasis given to me. I’ve not found this in previous roles and it gives me the feeling that I have input myself which is gratifying.
Jules radiates energy and enthusiasm across Opus and in everything she does, she demonstrates a growth mindset and will stretch herself to achieve anything she sets out to.
Georgina and people who have put the work in and gotten far because of it, showing me I can do the same if I commit and who aren’t afraid to be passionate about their work.
Seeing where Chris has got to, inspires me and demonstrates what is possible and that I can one day achieve similar success over and above my own successes.
I have seen Nick go from an engineer to being promoted to the project engineering team manager – and doing an excellent job. Nick always had strong ideas on how things should be done and it’s inspiring to see how he’s been nurtured and mentored into the extremely capable manager he now is.
We of course welcome hybrid working as it provides a better work life balance, but we value in person connection in doing business face to face too, as it’s so aligned with how we achieve great things here.
We have created a brilliant space, which we are proud to work in. You may notice that the bookable meeting rooms here are named after Scottish Mountains. Well in fact they are named after Merchant Navy ships that our founder Michael sailed on during his time in the Merchant Navy.
Often at times, our office resembles a finely tuned ship. Think of yourself as a crucial part of our engine room, where your dedication to excellence keeps all systems running efficiently. Just like a ship relies on the coordinated efforts of its crew to work together effectively, our office thrives on your contributions.
Having a senior management team that really care about employees and their job satisfaction along with the opportunities to develop or change career path. No matter the issues throughout the years whether these be professional or personal there is always someone at Opus to give me the support I needed at the time.
I really value the opportunities for growth at Opus. From the beginning of my journey at Opus, I feel like I’ve been trusted with real responsibility and the opportunity to make my voice heard. It’s invaluable both for the skills I’ve developed and my enjoyment of my role.
One of the most satisfying aspects of my job is the trust I have from Opus that my job will get done without a need to be micro-managed or having to be based at my office desk so my manager and other senior management can check on me.
Everyone pulling together to ensure that we have successful projects – we clearly explain then meet the customer’s expectations and all work together to reach this goal. A successful project (and therefore a happy customer) is my main job satisfaction.
Tom Harrison
Finance Business Analyst
Simon Inglis
Senior IT Project Engineer
Lucy Bailey
Service Management Analyst
Ben Murphy
Senior Account Executive
Ben Pearce
Junior Accountant
Emily Musker
Mobile Provisioning Team Leader
We believe businesses should create a positive impact on people, communities, and the planet. This belief shapes how we operate, who we partner with, and the standards we uphold. At Opus, social responsibility ranges from volunteering our time to fully funding initiatives that support organisations in need. Each year, we dedicate a day to giving back to a local charity, strengthening our connection to the communities and causes that matter most.
Renewed Hope is a local charity supporting people facing homelessness or hardship through food, shelter, and compassionate care. Opus Technology has partnered with the charity for three years, contributing through volunteering, foodbank donations, technology support, and funding the admin assistant role, helping strengthen operations and expand support to those in need.
We also support the Lucy Rayner Foundation, a local charity selected by our employees that raises awareness of youth mental health and supports families affected by mental illness and suicide. Opus funds blocks of check-in counselling sessions in Surrey schools, helping reduce stigma and improve access to mental health support. These sessions have delivered measurable impact, supporting dozens of students and reaching young people who had not previously engaged with pastoral care.
The Polar Bear Institution focuses on wildlife conservation and climate change awareness, working to protect polar bears and their Arctic habitat. Opus Technology supports this mission by fully funding Dr Louise Archer through a three-year Opus Fellowship, enabling vital conservation research and ensuring her expertise remains within the PBI team.
Stripey Stork is a Surrey-based baby bank that collects and redistributes essential baby and children’s items to families facing hardship across Surrey and Croydon. We support the charity through hands-on volunteering, including sorting stock, delivering bundles to families, and assisting wherever help is needed.
Opus hosts frequently fully funded social events throughout the year.
Contact any of us on [email protected]
Bridget Dale
Head of People & Compliance
Paula Twigg
People Support Co-Ordinator
Helena Davenard
HR Specialist
Tory Davison
Talent Acquisition Specialist
For Payroll and pension queries to [email protected] (which is Helena Davenard and Oli King)
Our HR system is called Bob.
Click the link to take you to our home page: https://app.hibob.com/login/home
Pay day is last working day of the month, with deadline for changes around 19th of month.
Please send your P45 over to Payroll as soon as possible.
From Monday to Thursday it is smart business wear.
On Fridays we wear casual clothes
Refrain from wearing:
