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INDUSTRY SECTORS
LOCAL
GOVERNMENT REORGANISATION SOLUTIONS
Opus supports councils through Local Government Reorganisation with secure cloud, AI, contact centre, unified communications and managed IT solutions for service continuity and transformation.
Local Government Reorganisation (LGR) is creating new challenges for councils as services, teams, systems and data are brought together into new unitary structures. At the same time, local authorities must continue to deliver clear, consistent and responsive services to residents.
Opus helps councils manage this change with secure, scalable technology solutions that support service continuity and future transformation.
From contact centre platforms and unified communications to managed IT, secure cloud and AI-enabled services, we help local government organisations simplify complexity, improve productivity and protect the citizen experience.
Helping councils manage change during Local Government Reorganisation
Councils going through reorganisation face increasing pressure across frontline services including council tax, housing, social care, planning and waste.
Residents expect services to remain accessible and consistent, while internal teams are adapting to new systems, structures and ways of working. Without the right technology in place, this can affect service quality, increase pressure on staff and make it harder to manage demand.
Opus provides joined-up technology solutions that help councils maintain service standards, improve operational efficiency and support staff throughout change.
Some of the local Government organisations Opus work with
Improve frontline services with cloud-based and AI driven solutions
Contact centres and citizen-facing teams are under the greatest pressure during reorganisation.
We help councils improve service delivery with cloud-based contact centre solutions, omnichannel communications, intelligent call routing and secure integration with key business systems.
This helps improve first-contact resolution, reduce pressure on frontline teams and maintain a more consistent citizen experience throughout transition.
Simplify communication and collaboration across departments and services
During Local Government Reorganisation, teams need to work effectively across departments, services and locations.
Opus delivers unified communications solutions that bring voice, video, messaging and collaboration together in one place.
This helps councils improve communication, support flexible working and create a more connected working environment across the organisation.
Build a secure cloud foundation and unify fragmented systems
A major challenge of Local Government Reorganisation is bringing together fragmented IT estates, legacy systems and different security models.
Opus helps councils modernise with secure, cloud-first solutions that reduce risk and support long-term transformation.
Our services include secure cloud migration, Azure and Microsoft 365 transformation, WAN and LAN consolidation, SD-WAN deployment and managed infrastructure support.
This creates a more resilient, scalable and secure environment for the future.
Support teams across Local Government with AI solutions
As councils bring services and systems together, staff are often handling a wider range of enquiries while working across information held in multiple systems.
Opus helps councils use AI in a practical and responsible way to support service delivery and improve consistency.
Our AI-enabled solutions can support real-time knowledge surfacing, automated summarisation, speech analytics, intelligent workflow routing and predictive demand modelling. This helps staff access information faster, reduce duplication and focus more time on complex citizen needs.
Maintain service continuity through change
Minimise disruption and keep frontline services running smoothly during reorganisation.
Improve productivity across council teams
Help teams work more efficiently with better communication, tools and joined-up working.
Reduce complexity across people and systems
Simplify fragmented systems and processes to create a more connected operating environment.
Strengthen security, resilience and control
Protect services and data with secure infrastructure, stronger governance and improved resilience.
Support staff and improve experience
Provide staff with better tools and information to deliver more consistent citizen services.
Talk to Opus about Local Government Reorganisation
SUPPORT FOR EVERY STAGE
We work closely with councils to understand their current environment, identify priorities and deliver the right solutions for each stage of reorganisation.
If your council is planning for Local Government Reorganisation, Opus can help support service continuity, improve collaboration and deliver better outcomes for citizens.
DESIGNED AROUND YOUR TRANSITION
Our approach covers every stage of Local Government Reorganisation, from discovery and assessment through to solution design, phased migration, staff enablement and ongoing managed services.
This helps councils move forward with clarity, reduce disruption, maintain staff and citizen confidence, and build strong foundations for future service delivery.
Why do clients choose to partner with Opus?
OUTSTANDING CUSTOMER
EXPERIENCE
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
COMMITTED
TO HIGH
STANDARDS
Our world class expertise is delivered by our internal teams and best of breed tech partners.
FULLY TAILORED
STRATEGIC
SOLUTIONS
We are technology agnostic and only deliver a business outcome driven approach.
CONSISTENT
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Read our live client feedback
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.
Our fully integrated service offering
Find out more about how Opus can add value to your business
Reigate Office
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
London Office
60 Cannon Street
London
EC4N 6NP
Hitchin Office
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL