What is PCI compliance?

Contact centres must prioritise PCI compliance to ensure the secure handling of payment data.

PCI compliance refers to adhering to the Payment Card Industry Data Security Standard (PCI DSS) to protect sensitive credit card information during customer interactions. It involves secure payment processing, secure call recording, agent training, validation of compliance, tokenisation, strong access controls, regular security updates, and an incident response plan. Compliance is crucial to prevent data breaches, maintain customer trust, and avoid legal and financial repercussions.

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Contact Centre Glossary

How Opus' contact centre consultants can assist you

Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.

Our specialist contact centre services include but are not limited to:

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