- Written by Georgina McKenna - Service Delivery Manager
- Connect with Georgina on LinkedIn
ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards. Few organisations achieve it, even fewer in the technology industry. ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. It helps organisations like Opus understand the effectiveness of their customer service strategy and identifies areas for improvement.
The process of reaccreditation with the Institute was as equally stringent and thorough as it was the first-time round, with independent surveys of customers and staff, together with face-to-face interviews with members of staff from all departments at Opus.
Feedback from the Institute of Customer Service Assessor.
“It was an absolute pleasure to visit Opus again and see that the focus on great customer experience has only gotten stronger. The business has come a long way, grown, and changed along the way. People are at the heart and just as before the culture continues to be one of openness, support and building a successful business together… throughout the assessment I heard examples of how much colleagues and managers do for each other, and in turn how much they all care about delivering a good experience to their customers.”