Key Takeaways
- Investment in client-facing technology is one of the biggest organisational challenges cited by UK legal firm leaders in recent research.
- Microsoft 365 helps legal firms and chambers innovate, increase client satisfaction and reduce costs while remaining competitive in a digital market.
- Digital transformation in legal firms works best through four phases: Enable, Empower, Differentiate and Transform, addressing security and risk throughout.
- A managed IT partner can help legal firms build a digital transformation roadmap that balances client-facing innovation with compliance needs.
A guide to digital transformation for the legal profession
The legal landscape is continuing to change, and transforming the user experience and operational success of legal firms and barristers’ chambers is now more important than ever.
Across industries, high service standards are a growing business priority. Clients expect more work for less, together with increased speed and the ability to communicate and collaborate via mobile devices. Technology offers a competitive advantage, facilitating a modern workplace that delivers these requirements, and the legal sector is no exception.
56% of UK legal firm leaders revealed that investment in client-facing technology and/or interfaces with firm data/documents accounted for their biggest organisational challenges.” 2021 Law Firm Strategy and Investment survey’, HSBC
The journey to Microsoft 365 for legal firms
Microsoft 365 offers the opportunity for legal firms and chambers to innovate and remain competitive in the on-demand generation, increasing client satisfaction whilst reducing costs.
From our experience, providing IT services to the legal sector, digital transformation is most successful when approached in four phases: Enable, Empower, Differentiate and Transform. This prescriptive approach carefully considers security, risk and privacy considerations to drive organisational change and the consolidation of tools with Microsoft 365 and Teams.
We can help you to develop your own strategy for what your digital transformation roadmap should look like, and provide useful pointers on how your firm can leverage Microsoft 365 to address the key challenges and opportunities on that journey.
For help with your legal digital transformation plans, please get in touch with our expert team today.
