FIVE9 vs MITEL CONTACT CENTRES

Are you looking for scalability and a wide range of deployment options?

Five9 is a cloud-native platform, offering businesses the agility and scalability needed to adapt to changing demands. Its cloud-based nature allows for seamless scaling without the hassle of complex upgrades or hidden costs, enabling businesses to optimise their workforce, workflows, and infrastructure as they evolve. 

On the other hand, Mitel provides a range of deployment options to cater to diverse infrastructure preferences. Whether your business favours on-premises setups, cloud-based solutions, or a hybrid approach, Mitel’s offerings are designed to scale alongside your business growth, accommodating increasing interaction volumes and expanding communication channels.

Do you require complicated integrations?

Integration with existing business tools is vital for streamlined operations. Five9 excels in this area by seamlessly connecting with leading CRM platforms such as Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk. This integration equips agents with crucial contextual information during customer interactions, enhancing service quality and efficiency.

Mitel also offers robust integration capabilities, connecting with various business applications, including CRM systems, to streamline workflows and enhance customer relationship management. Its platforms support APIs for customised integrations, ensuring compatibility with your business’ existing tools.

Both Five9 and Mitel present flexible deployment options and strong integration capabilities. Your choice between the two should align with your business’ specific infrastructure preferences and integration requirements.