Call us: 0800 3167566


Contact Centre Dialler

What is a contact centre dialler?

A dialler is a contact centre software that automates the process of dialling customer phone numbers and efficiently recording the results of these calls. Diallers are capable of disseminating pre-recorded messages via interactive voice response (IVR), push notifications, and SMS.

Basic contact centre diallers automate dialling, distinguish live answers from machines, and either play pre-recorded messages or connect to available agents. Beyond the basics, preview diallers let agents review customer information and initiate calls, while predictive diallers use algorithms to maximise call throughput. 

Diallers are commonly used in various contact centre scenarios, from sales campaigns to debt collections and proactive customer service, such as addressing potential fraud. The choice of dialler type depends on the business’s specific needs and objectives, including the nature of dialling and multichannel outreach strategies.

Speak to a consultant

We are accredited partners with

Related Pages

How Opus' contact centre consultants can assist you

Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.

Our specialist contact centre services include but are not limited to:

Back to our Contact Centre Glossary >

Industry Recognition


Best Enterprise UC Solution 2023
Enterprise Reseller Deal of the Year 2022


Best Enterprise Contact Centre Solution 2023
Enterprise Contact Centre Solution 2022
SME Contact Centre Solution 2022

Opus White for Web

Keen to discuss your contact centre requirement?