What is a hosted call centre?

A hosted call centre, also known as a cloud-based call centre or virtual call centre, is where the call centre infrastructure is hosted and managed by a third-party service provider in a cloud-based environment. In a hosted call centre, customer service agents can be geographically dispersed and access the call centre’s resources via the internet, making it a flexible and scalable solution for businesses and organisations of various sizes.

Hosted call centres are suitable for a wide range of industries and can be particularly advantageous for businesses with variable call volumes or those seeking cost-effective and flexible customer service solutions. By leveraging the capabilities of a hosted call centre, organisations can enhance their customer service operations while reducing the complexity and cost associated with traditional on-premises call centre infrastructure.

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Contact Centre Glossary

How Opus' contact centre consultants can assist you

Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.

Our specialist contact centre services include but are not limited to:

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