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MANAGED IT SERVICES
STRATEGIC IT SUPPORT IN LONDON
Fully managed outsourced IT support and consultancy for SME and mid-market businesses across London..
FAST RESPONSE
EXPERIENCED CONSULTANTS
550+ LIVE REVIEWS
HIGH NET PROMOTER SCORE
UK-based 24/7 service desk, fast IT support across London with a security-first approach
Based centrally in Cannon Street, our managed IT support services cover everything from 24/7 help desk support to network maintenance, data backup, and market leading cyber security solutions. We have a large client base across London spanning many verticals such as legal, finance, hospitality, travel, professional services and more.
We provide a technology agnostic approach to IT and are accredited with world renowned vendors such as Microsoft, Mimecast, Cisco Meraki, Acronis to give you the freedom to choose the best suited technologies for your organisations needs without being tied to any specific brand or platform.
Join the other businesses Opus support
Opus are the most trusted provider of IT support in London that provide an outstanding customer experience
Opus pride themselves in delivering a world class customer experience backed by our Service Mark accreditation from the Institute of Customer Service. Our consistent service performance is reflected in our customer satisfaction as our live customer reviews.
We are proud to have achieved an impressive Net Promoter Score of 83, which places us well above the industry average. This showcases our ability to create loyal and satisfied customers who are keen to recommend our managed IT support services to others.
Current Performance Metrics
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5
%
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2
%
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Service level consistency and first time fix is something we measure very closely
Our London based IT Support solutions and service wrap enable you to fully optimise your IT operational effectiveness throughout your business.
Resourcing IT departments is costly and specialist IT consultants come with an expensive price tag. By outsourcing your IT support to a London based Managed Service Provider you gain access to the highest level of service desk expertise for a fixed monthly cost without the outlay of an expensive internal team.
Speak to one of our IT consultants within 10 mins
Enquire about our managed IT support
Our core technology partners
The business benefits our outsourced IT support in London
Access a team of specialist IT expertise
All team of consultants have a wealth of experience and are vendor certified to ensure we deliver the highest level of expertise to our clients. Opus are fully accredited partners with the main technology vendors.
Fully scalable in line with business growth
Our IT support contracts are flexible meaning you can up and downscale your outsourced IT support requirements as your requirements change or your business grows.
Our consultants have up to date industry knowledge
With an outsourced IT contract from Opus, you’ll be working with specialists in the field that are vendor trained and the first to know about the latest releases including how to avoid global price increases.
Add on specialist IT consultancy
Aside from managed IT support you can benefit from our IT consultancy services which are procured on a project by project basis designed around your specific business needs, these also include IT security.
Power your business with the latest tools
Opus offers clients, highly specialist expertise and the ability to have your IT estate monitored by industry leading tools and software which can often prove unaffordable or out of reach for internal IT teams.
Strategic benefits
Our strategic outsourced IT solutions, include a level of proactive monitoring implemented as a preventative measure rather than a reactive cure. This lessens the risk of things going wrong and downtime.
Strategically located in Cannon Street, right in the heart of London
Our London office is centrally located at Cannon Street, to ensure we can quickly provide on site IT support in London when required. We also have our large HQ located just outside the M25, in Reigate.
LONDON OFFICE ADDRESS:
60 Cannon Street
London
EC4N 6NP
Opus are the complete managed IT support provider
We offer 360 degree support from Managed IT to disaster recovery and cyber security services.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Outsourced IT Support
Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.
Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Read our live client feedback
Commonly asked questions about our IT support services in London
Our London office is centrally located at 60 Cannon Street, London EC4N 6NP. We chose a central location so we are within a short distance to our clients office locations across the city.
Absolutely, we work with many clients as an addition not always a replacement IT support function.
Outsourced IT support offers a host of benefits from cost efficiencies, added expertise, around the clock support to proactive management and access to software and tools otherwise unaffordable.
Internal IT teams are expensive and you’ll also need to invest in continual training. With outsourced IT support you have access to a team of specialist IT consultants who are trained in the latest technology.
We provide a wide range of outsourced IT support contracts over a 36 month duration, the cost depends on your requirements. IT support during office hours is inclusive and there is the option for our clients to upgrade to 24/7 cover if required.
Retained technical support, IT consultancy, backup, IT security and network connectivity can be provided within our outsourced IT contracts.
EDR/MDR, email security, vulnerability mgmt, MFA/Conditional Access, backup & DR.
Areas we also cover
