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MANAGED IT SERVICES
MANAGED IT SUPPORT IN KENT
Outsourced IT support and consultancy for SME and mid-market businesses across Kent.
FAST RESPONSE
EXPERIENCED CONSULTANTS
550+ LIVE REVIEWS
HIGH NET PROMOTER SCORE
Fast and secure managed IT support in Kent and tailored to your business needs
When you’re looking for a managed IT support provider in Kent, you need a partner who understands the unique needs of your businesses. Our team delivers prompt, localised IT support across the whole county, whether it’s remote IT support, IT Consultancy or on-site IT Support at your offices.
Opus has a large UK help desk, available 24 hours a day, 7 days a week. Whether it’s a late-night server issue or a midday IT query, we’re ready with friendly, local support that responds quickly and effectively. We put our customers at the heart of our business, we are obsessive about providing an exceptional service, our SLAs and CSAT metrics are closely monitored and are currently 97.5% which is outstanding for our industry. We are also the only MSP in the UK to hold the Service Mark certification from the Institute of Customer Service and are a Feefo Platinum Trusted Service Provider.
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Proactive IT monitoring and enterprise grade security measures
Avoid downtime before it happens with our proactive IT monitoring. From network health checks to threat detection, our systems detect issues early, so you stay ahead of disruptions and maintain smooth IT operations without downtime.
Opus hold the Cyber Essentials Plus and ISO 27001 accreditation. We’re committed to keeping your business secure with advanced services like Endpoint Detection & Response, Managed Detection & Response, and Extended Detection & Response. Your peace of mind and security posture is baked into our approach to cyber security.
Current Performance Metrics
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5
%
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2
%
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
Fully managed and co-managed IT Support contracts tailored to your needs
Whether you’re using Microsoft 365 backup, Azure, or a managed cloud setup, we’ve got you covered. From migration to management, we’ll oversee your cloud environment enabling you to focus on core business priorities without the need to worry about your IT.
Every business is different and has different needs when it comes to IT. That’s why we offer a couple of options of managed IT support services.
A fully managed option, where we take care of everything tech-related and a co-managed approach, where we step in to support or complement your in-house IT team.
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Why local Kent businesses choose Opus for fast and transparent IT Support
When IT problems strike, downtime costs time and money. Our Kent-based teams provide rapid response and hands-on assistance, ensuring issues are resolved quickly and effectively. Because we’re local, we can combine the speed of remote support with the reassurance of on-site visits when needed, delivering a truly personalised service.
We believe managed IT support should be straightforward. That’s why we provide clear pricing structures and give you complete visibility into the services we deliver. You’ll always know what’s being handled, why it matters, and how it benefits your business.
Our core technology partners
Scalable IT Support with built in security designed to grow with your business
Our flexible IT support models enable you to choose the level of support that suits you best, whether that’s fully managed IT for complete peace of mind or co-managed services to strengthen your internal team. With us, your IT support evolves in step with your business needs and growth.
Cybersecurity is at the heart of everything we do. With Cyber Essentials accreditation and advanced services such as EDR, MDR, and XDR, we ensure your systems remain protected against evolving threats. Our proactive approach doesn’t just safeguard your business today, it also prepares you for the challenges of tomorrow.
Transform Your IT with the leading managed IT support provider in Kent
From seamless migrations to ongoing optimisation, our team ensures your managed cloud setup is secure, efficient, and aligned with your business goals.
Whether you’re a small business in Maidstone, a growing team in Tunbridge Wells, or anywhere across Kent, we’re here to assist.
Get in touch for a free, friendly consultation, clear breakdown of your options, and see how managed IT support in Kent can be stress-free and secure.
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Opus are the complete managed IT support provider
We offer 360 degree support from managed IT to disaster recovery and cyber security services.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Outsourced IT Support
Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.
Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Commonly asked questions about our IT support services in Kent
Managed IT support means outsourcing all or part of your IT to a specialist provider. For Kent businesses, this ensures reliable technology, reduced downtime, stronger cybersecurity, and access to expert knowledge without the cost of a full in-house team.
Yes. While many issues can be fixed remotely, our engineers are based locally and can visit your office in Maidstone, Tunbridge Wells, Canterbury, Ashford, and across Kent whenever on-site help is required.
We support a wide range of sectors including construction, logistics, healthcare, education, and professional services. Our flexible IT packages are tailored to the specific compliance, security, and productivity needs of each industry.
Security is central to our approach. We are Cyber Essentials Plus and ISO 27001 accredited, and we offer advanced protection through EDR, MDR, and XDR solutions. This ensures your business is safeguarded against current and emerging cyber threats.
Absolutely. We offer co-managed IT support for Kent businesses with an internal IT department. This means we can handle specific areas like cybersecurity, cloud management, or out-of-hours support, while your team manages day-to-day IT.
We have deep expertise in Microsoft 365, Azure, and hybrid cloud environments. From migration and setup to ongoing optimisation, we make sure your cloud systems run securely and efficiently.
Pricing depends on the size of your business, the number of users, and the level of support required. We offer transparent, tailored packages with no hidden fees.
Areas we also cover
