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MANAGED IT SERVICES
MANAGED IT SUPPORT IN ESSEX
Managed IT support and consultancy for SME and mid-market businesses across Essex.
FAST RESPONSE
EXPERIENCED CONSULTANTS
550+ LIVE REVIEWS
HIGH NET PROMOTER SCORE
Trusted IT Support for businesses across Essex
When you’re looking for IT support in Essex, you need a reputable managed IT support company who can keep your systems running smoothly, protect your business from cyber threats, and provide expert IT assistance when you need it most. Opus deliver proactive, end-to-end IT support for businesses across Chelmsford, Colchester, Basildon, Southend, and throughout the county.
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Remote and onsite responsive IT support in Essex
Technology downtime costs time and money. That’s why our Essex-based team offers rapid response times when you call our help desk as well as hands-on support. Many IT problems can be solved remotely, but when you need someone on-site, our engineers are close by to provide personal, reliable service.
We keep things clear and transparent, with straightforward fixed monthly pricing and excellent communication. For added peace of mind, Opus are also Service Mark accredited by the Institute of Customer Service. We are the only MSP in the UK to hold this.
Current Performance Metrics
NET PROMOTER SCORE
0
Month on month we survey our customers to ensure our customer experience levels remain consistently high
CUSTOMER SATISFACTION
97.5
%
CSAT is measured closely to ensure our customers are satisfied with their products, services, and interactions with Opus
FIRST TIME FIX ON A P1
99.2
%
We pride ourselves on delivering fast first time fix rates to ensure faults are resolved quickly on P1 incidents
IT Support with proactive IT monitoring and security at the core
We are not a break fix basic IT support provider and don’t just wait for problems to happen and then fix them. Our consistent and proactive monitoring helps prevent them in the first place. From network health checks to real-time threat detection, our systems ensure you stay ahead of disruptions.
Security underpins everything we do. As a Cyber Essentials Plus and ISO 27001 certified provider, we help Essex businesses safeguard against evolving risks. With advanced tools including EDR, MDR, and XDR, you’ll have peace of mind knowing your systems are fully protected around the clock.
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Our core technology partners
Local, secure, and scalable IT services in Essex
We provide both fully managed and co-managed IT support in Essex, giving local businesses the flexibility to choose the right level of service. Our Essex-based engineers deliver fast remote resolutions and on-site support when needed, with coverage across Chelmsford, Colchester, Basildon, Southend-on-Sea, Harlow and the wider county.
With clear monthly pricing, you can select a fully managed IT support package for complete management of your systems and infrastructure, or choose a co-managed IT support model if you have an in-house IT team that would benefit from additional expertise, resources, and capacity.
Local, secure, and scalable IT services in Essex
Our local and responsive team is based in Essex, providing fast onsite IT Support across Chelmsford, Colchester, Basildon, Southend, and the wider county. We pride ourselves on offering a straightforward, quick and helpful service for a fixed monthly cost.
We operate with a security-first approach, backed by accreditations and advanced managed detection services. Our expertise extends to the cloud, delivering guidance and management for Microsoft 365, Azure, and hybrid environments to help you get the most from your technology. We provide scalable IT support that grows with you, whether you’re an ambitious SME or a well-established enterprise.
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Opus are the complete managed IT support provider
We offer 360 degree support from managed IT to disaster recovery and cyber security services.
IT Security Consultancy
Protect your business with market leading IT security expertise to effectively defend and protect against cyber threats.
Cyber Essentials
Gain cyber compliance to with the Cyber Essentials Plus certification, that’s often achieved in addition to ISO 27001.
Business Continuity
We help you form a strategy to sustain critical operations during and after disruptive events with our business continuity services.
Disaster Recovery
We help our clients formulate an IT disaster recovery plan (DRP) to outline procedures that help them respond to unplanned incidents.
Outsourced IT Support
Benefit from a team of specialist IT professionals and an on demand service desk to assist your with IT issues as they arise.
Benefit from cost savings and access to vendor trained IT engineers to proactively manage your IT and security needs.
Managed IT Infrastructure
Peace of mind with monitoring, maintenance, updates, security, and infrastructure troubleshooting around the clock.
Managed Cloud Services
We provide partial or full management of your cloud infrastructure, ensuring your cloud environment runs smoothly
Commonly asked questions about our IT support services in Essex
Yes. While most issues can be resolved remotely, we provide onsite support across Essex whenever required.
Absolutely. Many Essex businesses use our co-managed IT support to supplement their in-house team with additional skills and coverage.
We work with businesses across multiple sectors in Essex including construction, logistics, healthcare, and professional services.
Simply contact us for a free consultation. We’ll review your current IT setup, highlight areas for improvement, and create a tailored support package that fits your business needs.
Areas we also cover
