Built for a sector that never really switches off

Booking windows can change quickly, and disruption can create immediate pressure across customer service teams. A delayed flight, cancelled sailing or unexpected schedule change can lead to a surge in enquiries, with customers expecting fast, consistent support across whichever channel they choose.

Opus helps travel businesses stay connected and responsive with managed IT support, business telephony and contact centre technology, brought together through one trusted technology partner.

With Opus, you have one point of contact, greater visibility across your technology and a partner responsible for keeping your systems performing end to end. The result is a more resilient technology environment, built to support periods of high demand and keep your teams conne

IT support that keeps booking systems online

When your booking engine, CRM or reservation platform goes down, revenue stops with it. Our managed IT support gives you a UK-based helpdesk monitoring your systems around the clock, so issues get caught and fixed before customers notice them.

We also handle cloud infrastructure, disaster recovery planning and IT consultancy, so you have a strategic partner behind the scenes, not just a call centre you ring when something breaks.

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Some of our current Travel clients

Contact centre technology that absorbs the volume

Through our partnerships with Five9, 8×8 and Mitel, we build contact centres that route enquiries intelligently across phone, email, webchat and social, so travellers get an answer without repeating themselves at every step.

AI chatbots and intelligent virtual assistants can handle routine booking status and itinerary questions on their own, freeing your agents to focus on the calls that genuinely need a person, particularly during disruption events.

Download our free guide to transforming CX for the travel and hospitality industry

If you’re ready to transform your CX for travel and hospitality, our free guide explains how cloud contact centre technology can improve customer experience, increase bookings and strengthen loyalty. It explores how omnichannel service, AI and self-service can ease the pressure on your teams, simplify operations and create more connected customer journeys.

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Protecting the data travellers hand over every day

Booking systems hold names, passport details, payment cards and travel plans, all of it valuable to the wrong people. Our cyber security services, including endpoint detection and response, managed detection and response and Cyber Essentials accreditation support, help you keep that data locked down.

We also run security awareness training for staff, since a well-trained team is usually the strongest line of defence against phishing and social engineering attempts targeting customer bookings.

Mobile connectivity and paperwork that keep up with you

From business mobile contracts to mobile device management, we keep every device your team relies on secure and accounted for, whether it’s sitting on a desk or travelling with a rep to a resort.

On the paperwork side, our document management and e-signature tools digitise booking confirmations, supplier contracts and customer onboarding, cutting down the manual admin and giving you a clean audit trail for ATOL and ABTA record-keeping.