On premise, highly secure business telephony solutions
Opus are one of the top Mitel platinum partners in the UK. We provide a wide range of private unified communications solutions that help increase productivity, streamline process and enable your organisation to operate more efficiently as well as improving customer experience. Our Mitel private unified comms solutions have a wealth of easy to use features hosted in your own private and highly secure area on premise, in managed Infrastructure as a Service (IaaS) or in the future, the public cloud.
Added security benefits of private unified communications solutions
- Truly private infrastructure
- Controlled software upgrades in the time convenient for your business. No unplanned downtime or unwanted feature releases
- Ultimate control over security – ring-fence your communications infrastructure to comply with the highest security standards or align with your own organisational security policy.
- Flexibility on where to host – in your own data centres, in Opus-managed voice-grade IaaS or the public could compute platform of your choice.
Private unified communications solutions offer added flexibility
- Flexibility on how to buy – both capex and opex options available.
- Flexibility on the management of the underlying infrastructure – fully managed by Opus or partly or fully provided and managed by you.
- Infinite integration options. As the platform is yours, and only yours, you are not constrained by what and how to integrate it with complimentary applications, legacy communications systems or your wider range of business applications.
- Ultimate reliability and resiliency potential. Remain unaffected by large-scale outages of various public cloud vendors, or even the Internet network altogether – this is a no brainer if the communications are absolutely critical to your business.
Delivering a world class customer experience
Opus pride themselves on delivering an outstanding customer experience and hold the Service Mark accreditation from the Institute of Customer Service. We are the only Managed Service Provider in the UK to have been awarded this. We are a customer-driven and service-led technology provider, our 2% customer churn rate reflects this. Opus focus on delivering tailored technology with purpose and building long-term partnerships together with our clients.
Reasons to choose private over hosted and cloud solutions
Go private if:
- Control and security are of paramount importance
- Communications are critical to your business and you require the highest levels of resilience. Gain independence from all public service providers – even the internet itself.
- Shared Cloud services simply cannot provide you with the level of flexibility your business requires.
- You prefer to buy your technology outright, as opposed to paying for a subscription.
Why do clients choose to partner with Opus?
It’s proven. We are a safe pair of hands who put the customer at the heart of everything we deliver.
We are technology agnostic and only deliver a business outcome driven approach.
SERVICE LEVEL PROMISE
We provide fully comprehensive reports, dedicated contacts and financially backed SLAs.
Our fully integrated service offering
All encompassing private and cloud unified comms solutions.
Fully managed, cloud based omni-channel contact centre solutions.
Complete business mobile solutions inc. device management and call recording.
Market leading outsourced IT, Microsoft and cyber security solutions.
Connectivity solutions including internet, SD WAN, MPLS, voice & connectivity.
Document management systems and managed print services.
We work with the following partners
We partner at the highest levels with a select number of service providers. This means our engineers are certified to the highest standards and we have the specialist knowledge required, to support customers during the design, delivery, and ongoing support of their technology services.