Call us: 0800 3167566
A comprehensive range of useful How-To videos to help our clients self-serve
If you are looking for written explanations, you may also find our Knowledge Hub Extensive Technology Glossaries useful
 Agent Portal Overview
Assigning a Classification Code
Basic Call Controls
Call Controls base on Active Device
Changing Availability
Changing the Active Device
Creating an Agent Password from the Welcome Emails
 Manually Scheduling a Call Back
 Password Reset
Queue Availability
Setting Busy to Reject an Inbound Call
 Sign In Process
Transferring a Call
Viewing Agent Data
Configuring Classification Codes
Configuring Schedules
Configuring Voice Queues
Configuring Agent Groups
 Configuring Audio Files
Configuring Busy Reasons
Configuring Call Back Settings
 Locating Error Messages
 Locating IP Address
Poly Handset Overview
Restarting a Poly Handset
Transferring a Call
Assembling a Poly VVX Desk Phone
Factory Resetting a Poly VVX Desk Phone
Download and Sign In
 Downloading and Signing into the Mobile App
Making a Call
 Managing a Call on the Mobile App
Managing Settings
 Muting your Microphone
Placing a Call on Hold
 Overview of the Admin Portal
Assigning Voicemail to a User
 Converting an Audio File
Creating a Call Centre
Blacklisting numbers for Individual Users
 Assigning Keys to a Phone
Creating a Schedule
 Creating a Hunt Group
 Managing User’s External Calling Permissions
Editing an Existing Schedule
 Assigning a Desk Phone to a User
 Assigning BLF Keys
Changing Call Recording Settings on a User
Removing a Desk Phone from a User
 Assigning a User HC Admin Permissions
 Resetting Client Password
Creating Administrator Password and Sign in
Assigning a DDI to a User
Assigning a Call Centre Licence
Managing Site’s External Calling Permissions
Subscription Centre
Changing a User’s External Caller ID
Creating an External Contact
Assigning a DDI to a Site
 Uploading a new Audio File
Assigning a User a Softphone Licence
 Creating a User
London Court
39 London Road
Reigate
Surrey
RH2 9AQ
60 Cannon Street
London
EC4N 6NP
2nd Floor Regal Chambers
49-51 Bancroft
Hitchin
Hertfordshire
SG5 1LL