Opus Technology's exclusive CX Leaders Lunch takes place on 28 January 2027 at Mauro's Table, Raffles London at The OWO. Bringing together senior customer experience leaders, this invite-only event explores the topic The Silent Customer: Are We Listening to the Wrong Voices? through open, peer-led discussion on overlooked customer feedback, hidden frustrations and how organisations can use data and insights to better understand customer needs.
Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
Enquiries: 0800 3167566 | Support: 020 8545 8545
Contact us
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Enquiries: 0800 3167566

Support: 020 8545 8545

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JOIN OUR EXCLUSIVE COMMUNITY

LONDON CX LEADERS EXCLUSIVE LUNCH

28TH JANUARY

An invitation-only networking lunch bringing together senior CX leaders for open, peer-led discussion in one of London’s most exceptional private dining rooms.

THE IVY
WPP
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IPSOS MORI
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LION TRUST
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Register your interest to request a seat at this exclusive lunch

Our exclusive community comprises of senior leaders from different industries and sectors. We bring our community together on a monthly basis to help them gain industry insights to help them overcome their challenges and develop meaningful and valuable peer networks in a relaxed, premium setting. Places are limited, please request to join our community by completing the below form and we will be in touch with a confirmed place.

Recent attendee feedback

I am very selective about the events I attend (for a variety of reasons) but I really enjoyed yesterday. Light touch on the sales, lots of great conversation and networking.
Neil DavisonCTO - Macfarlanes LLP
It was really valuable being able to relax and informally network with lots of people within the field.
Alex MilneSenior IT Manager – The Hood Group
An outstanding event, thank you to Opus and all your colleagues for making it happen.
Terry PeasonHead of Commercial Developments – The Pet Vet
It was a fascinating afternoon and I'd like to thank Opus and the organisers
Adam StoneOperations Director – Westminster Wealth Management
The networking opportunity was great. Thank you for an insightful afternoon.
Susan GibertDirector of Customer Experience - Sciensus

RAFFLES LONDON, MAURO'S CHEF'S TABLE | 28TH JANUARY 2027
12:00 - 16:00

Topic: The Silent Customer: Are We Listening to the Wrong Voices?

  • Open, peer-to-peer discussion with senior CX, Digital and Technology leaders

  • Cross-industry insight into understanding the needs of customers who rarely provide feedback

  • Honest conversations about the limitations of traditional customer feedback methods

  • Practical approaches to uncovering hidden frustrations and improving customer understanding

  • Exceptional dining in one of London’s most prestigious venues

What will I gain?

  • A clearer understanding of how silent customers can influence overall CX performance

  • Practical approaches to identifying unmet needs beyond traditional feedback channels

  • Strategies for capturing more representative customer insights across different touchpoints

  • Insight into how customer data, AI and analytics can reveal hidden patterns and behaviours

  • Approaches to balancing feedback from vocal customers with the needs of the silent majority

     

     

  • Ideas for identifying early signs of dissatisfaction before customers disengage

     

  • Lessons from organisations using customer insights to drive meaningful improvements

     

  • Peer insight and practical ideas for building a more inclusive, data-informed CX strategy

Request an invitation