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8×8 SOLUTIONS
KNOWLEDGE BASE
A comprehensive range of useful How-To videos to help our clients self-serve
Browse our wide range of how-to video guides for our 8x8 solutions
If you are looking for written explanations, you may also find our Knowledge Hub Extensive Technology Glossaries useful.
End User How-To Guides
- Coming soon
8x8 Admin Console - Admin Guides
Accessing 8×8 Knowledge Base
Accessing Call Recordings
Adding an External Contact
Assigning an Audio FIle
Assigning a User Desk Phone
Assigning a User with Admin Access
Assigning a User with Analytics Access
Assigning Line Keys to a Desk Phone
Bulk Uploading External Contacts
Creating a Call Queue
Creating a Custom Admin Role
Creating a new User
Creating a Pick Up Group
Creating a Ring Group
Creating an Auto Attendant
Deactivating a User Account
Deleting a User
Editing a Schedule
Editing a User
Editing an Auto Attendant
Editing an existing Call Queue
Editing Ring Groups
Logging into the Admin Console
Making Bulk Edits to Users
Navigating the Admin Console
Resetting a Users Password
Sending the Welcome Email
Uploading a new Audio File
Viewing Licences
8x8 Analytics - Admin Guides
Call Detail Records
Call Quality Records
Call Queue Reports
Extension Summary
Navigating to Analytics
Overview of the Company Summary
Ring Group Summary
Scheduling Reports
8x8 Work for Desktop - Admin Guides
Activating, Downloading and Logging in
Basic Settings
Call Forwarding
Changing Availability and Status
Changing External Caller ID
Closing the 8×8 App
Creating an Ad-Hoc Conference Call
Creating and Managing Chats
Deskphone and Softphone Call Controls
Logging out of the App