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8×8 SOLUTIONS
KNOWLEDGE BASE
A comprehensive range of useful How-To videos to help our clients self-serve
Browse our wide range of how-to video guides for our 8x8 solutions
If you are looking for written explanations, you may also find our Knowledge Hub Extensive Technology Glossaries useful.
End User How-To Guides
- Coming soon
8x8 Admin Console - Admin Guides
Accessing 8×8 Knowledge Base
Accessing Call Recordings
Adding an External Contact
Assigning an Audio FIle
Assigning a User Desk Phone
Assigning a User with Admin Access
Assigning a User with Analytics Access
Assigning Line Keys to a Desk Phone
Bulk Uploading External Contacts
Creating a Call Queue
Creating a Custom Admin Role
Creating a new User
Creating a Pick Up Group
Creating a Ring Group
Creating an Auto Attendant
Deactivating a User Account
Deleting a User
Editing a Schedule
Editing a User
Editing an Auto Attendant
Editing an existing Call Queue
Editing Ring Groups
Logging into the Admin Console
Making Bulk Edits to Users
Navigating the Admin Console
Resetting a Users Password
Sending the Welcome Email
Uploading a new Audio File
Viewing Licences
8x8 Analytics - Admin Guides
Call Detail Records
Call Quality Records
Call Queue Reports
Extension Summary
Navigating to Analytics
Overview of the Company Summary
Ring Group Summary
Scheduling Reports
8x8 Work for Desktop - Admin Guides
Activating, Downloading and Logging in
Basic Settings
Call Forwarding
Changing Availability and Status
Changing External Caller ID
Closing the 8×8 App
Creating an Ad-Hoc Conference Call
Creating and Managing Chats
Deskphone and Softphone Call Controls
Logging out of the App
Making a Call
Managing Call History and Voicemail
Managing Contacts
Managing Meetings
Managing Ring Group Voicemail
Managing the Active Device
Muting your Microphone
Navigating the 8×8 Work Application
Parking a Call
Transfer Quick Guide
Transferring a Call
Using the Search Function
8x8 Work for Mobile - Admin Guides
Adding a Contact
Ad-Hoc Conference Call
Call Controls
Calls Tab Options
Chat
Downloading and Signing in
Making a Call
Muting your Microphone
Navigating Contacts
Navigating the 8×8 Work App
Parking Calls
Putting a Call on Hold
Setting Business Hours
Transfer Quick Guide
Transferring a Call
8x8 Work for Web - Admin Guides
Changing Status and Availability
Changing the Active Device
Chat
Creating a Contact
Creating an Ad-Hoc Conference Call
Making a Call from the Web Client
Muting your Microphone
Navigating to the Web 8×8 Work
Parking a Call
Placing a Call on Hold
Signing out of the Web App
Transferring a Call
8x8 Frontdesk - Admin Guides
Assigning Notes within Frontdesk