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8×8 SOLUTIONS 
KNOWLEDGE BASE

A comprehensive range of useful How-To videos to help our clients self-serve

Browse our wide range of how-to video guides for our 8x8 solutions

If you are looking for written explanations, you may also find our Knowledge Hub Extensive Technology Glossaries useful.

End User How-To Guides

  • Coming soon

Admin User How-To Guides

  • Jump to 8×8 Admin Console
  • Jump to 8×8 Analytics Admin Guides
  • Jump to 8×8 Work for Desktop – Admin Guides
  • Jump to 8×8 Work for Mobile – Admin Guides
  • Jump to 8×8 Work for Web – Admin Guides
  • Jump to 8×8 Frontdesk – Admin Guides
  • Jump to 8×8 Desk Phones – Admin Guides

8x8 Admin Console - Admin Guides

Accessing 8×8 Knowledge Base

Accessing Call Recordings

Adding an External Contact

Assigning an Audio FIle

Assigning a User Desk Phone

Assigning a User with Admin Access

Assigning a User with Analytics Access

Assigning Line Keys to a Desk Phone

Bulk Uploading External Contacts

Creating a Call Queue

Creating a Custom Admin Role

Creating a new User

Creating a Pick Up Group

Creating a Ring Group

Creating an Auto Attendant

Deactivating a User Account

Deleting a User

Editing a Schedule

Editing a User

Editing an Auto Attendant

Editing an existing Call Queue

Editing Ring Groups

Logging into the Admin Console

Making Bulk Edits to Users

Navigating the Admin Console

Resetting a Users Password

Sending the Welcome Email

Uploading a new Audio File

Viewing Licences

8x8 Analytics - Admin Guides

Call Detail Records

Call Quality Records

Call Queue Reports

Extension Summary

Navigating to Analytics

Overview of the Company Summary

Ring Group Summary

Scheduling Reports

8x8 Work for Desktop - Admin Guides

Activating, Downloading and Logging in

Basic Settings

Call Forwarding

Changing Availability and Status

Changing External Caller ID

Closing the 8×8 App

Creating an Ad-Hoc Conference Call

Creating and Managing Chats

Deskphone and Softphone Call Controls

Logging out of the App

Making a Call

Managing Call History and Voicemail

Managing Contacts

Managing Meetings

Managing Ring Group Voicemail

Managing the Active Device

Muting your Microphone

Navigating the 8×8 Work Application

Parking a Call

Transfer Quick Guide

Transferring a Call

Using the Search Function

8x8 Work for Mobile - Admin Guides

Adding a Contact

Ad-Hoc Conference Call

Call Controls

Calls Tab Options

Chat

Downloading and Signing in

Making a Call

Muting your Microphone

Navigating Contacts

Navigating the 8×8 Work App

Parking Calls

Putting a Call on Hold

Setting Business Hours

Transfer Quick Guide

Transferring a Call

8x8 Work for Web - Admin Guides

Changing Status and Availability

Changing the Active Device

Chat

Creating a Contact

Creating an Ad-Hoc Conference Call

Making a Call from the Web Client

Muting your Microphone

Navigating to the Web 8×8 Work

Parking a Call

Placing a Call on Hold

Signing out of the Web App

Transferring a Call

8x8 Frontdesk - Admin Guides

Assigning Notes within Frontdesk