What are Business Process Outsourcing (BPO) Services?
Business Process Outsourcing services or BPO services are a strategic approach where businesses engage with third-party service providers to delegate and manage specific non-core functions or processes. This can encompass various tasks, from customer service to back-office operations. BPO aims to cut costs, streamline processes, and let companies focus on their core activities while skilled experts adeptly oversee and execute the outsourced tasks.
BPO providers can be located domestically or abroad, offering services like customer support, data entry, contact centre, HR, IT services as well as payroll. These provides can be located offshore, many onshore BPO providers also exist across the UK and Europe offering competitive rates and proximity advantages.
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How Opus' contact centre consultants can assist you
Opus are the leading specialist contact centre reseller in the UK. We have a dedicated consultancy team who are technology agnostic in their consultative approach to contact centre design, deployment and ongoing support. Often, a combination of two or more contact centre partners are used to deliver specific business outcomes delivering added value to our clients but also solutions fit for your organisations specific needs.
Our specialist contact centre services include but are not limited to:
- Workforce Management
- Workforce Optimisation
- Artificial Intelligence
- Knowledge Management
- Speech Analytics
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Best Enterprise Contact Centre Solution 2022
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Best SME Contact Centre Solution 2023
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